Customer Service Training - The Five Components of Great Customer Service

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5 minutes


For a company to go from so-so customer service to top-notch service requires dedicated staff and clear company objectives. This educational video will piece together five components to complete the puzzle of great customer service. Those components include people, training, systems and protocols, communication and products.

This material is to be used for educational purposes only. BASC Group, Inc. makes no claim to the accuracy and effectiveness of the material herein to your organization and shall not be held liable in whole, or in part for any of the information contained and/or communicated within. Consult with your supervisor for your organization`s official policy and procedures in relation to the information contained within this material.