Customer Service Training - Is The Customer Really Always Right?

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4 minutes


We have all heard the saying, "the customer is always right". But is that statement true? This video will describe the customers` point of view in challenging situations and how companies can work with them to find solutions. You will learn to identify ways of keeping your customers satisfied that will also help your business.

This material is to be used for educational purposes only. BASC Group, Inc. makes no claim to the accuracy and effectiveness of the material herein to your organization and shall not be held liable in whole, or in part for any of the information contained and/or communicated within. Consult with your supervisor for your organization`s official policy and procedures in relation to the information contained within this material.