Why customer service can be so bad (and good)

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6 minutes


The best and worst part of the buying experience is customer service. On the spectrum of customer friendly businesses, there is a "no exception policy" on one end and "the customer is always right" on the other. Learn about this spectrum of customer service and how it affects customers and businesses.

This material is to be used for educational purposes only. BASC Group, Inc. makes no claim to the accuracy and effectiveness of the material herein to your organization and shall not be held liable in whole, or in part for any of the information contained and/or communicated within. Consult with your supervisor for your organization`s official policy and procedures in relation to the information contained within this material.