Customer Service: Understaing Customer Expectations

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6 minutes


An essential part to great customer service is to understand consumer expectations. Statistics show consumers are engaged, informed and have limited time to make purchases. For a company to excel in customer service, management and employees need to be on the same page about their roles and responsibilities. This video will teach important roles that will improve the overall customer experience by outlining the expectations consumers have.

This material is to be used for educational purposes only. BASC Group, Inc. makes no claim to the accuracy and effectiveness of the material herein to your organization and shall not be held liable in whole, or in part for any of the information contained and/or communicated within. Consult with your supervisor for your organization`s official policy and procedures in relation to the information contained within this material.