Customer Service: Communication Skills

IP: has been logged.



5 minutes


In a customer service role, communication skills are the key to successful interactions with customers. It is important to ensure you are using appropriate etiquette over the phone, email and in person. Having a positive tone of voice, body language and even facial expressions can lead to repeat customers and an improved experience. Discover how to provide excellent service through top notch communication.

This material is to be used for educational purposes only. BASC Group, Inc. makes no claim to the accuracy and effectiveness of the material herein to your organization and shall not be held liable in whole, or in part for any of the information contained and/or communicated within. Consult with your supervisor for your organization`s official policy and procedures in relation to the information contained within this material.