Customer Service: Exceeding Expectations

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4 minutes


Customers expect to be treated well by a customer service representative. Customers will continue to use the services and spend more money if they have a positive customer service experience. You can gain the skills to turn a first time customer into a lifetime buyer. In this video, discover how you can exceed the expectations of the customer by being a good manager and a great employee.

This material is to be used for educational purposes only. BASC Group, Inc. makes no claim to the accuracy and effectiveness of the material herein to your organization and shall not be held liable in whole, or in part for any of the information contained and/or communicated within. Consult with your supervisor for your organization`s official policy and procedures in relation to the information contained within this material.