Hospitality Manager On Duty Training

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Available in Spanish



14 minutes


Available in Spanish

Employees will look to you for leadership and direction. This film is a practical training tool for Managers on Duty and covers the specifics of Guest Privacy, DRAM Shop Laws, Evictions, Emergency Procedures, Criminal Activity, Preventing and Diffusing Aggressive Behavior, Incident Reports and Investigative Techniques, Lost/Missing Articles, Employee/Guest Injuries, Noise Complaints, and Drug Use. Scenarios, such as handling aggressive guests, are demonstrated visually to better equipment managers in dealing with various situations.

This material is to be used for educational purposes only. BASC Group, Inc. makes no claim to the accuracy and effectiveness of the material herein to your organization and shall not be held liable in whole, or in part for any of the information contained and/or communicated within. Consult with your supervisor for your organization`s official policy and procedures in relation to the information contained within this material.